MAY TECH TALK WITH JOHN RUDY: NEED A FIX?

COMPUTER REPAIR

One might think that, as an IT professional for 45 years, I would know a lot about fixing computers.  But I was a manager and not close to day-to-day machine operation.   And even if I had known about making repairs then, technology changes rapidly.  It involves constant relearning.  So that, friends, gets me to the topic for today’s discussion.

When I purchased my last computer a little over three years ago, I was faced with having to transport a huge amount of material (files, emails, etc.) from my old machine to my new one.  Further, I knew that many of the pieces of software I owned were not up-to-date and that some would not run on the Windows 8 system that I was buying.  I purchased my computer from Best Buy and decided to purchase their Geek Squad policy and their conversion assistance.  It was an excellent decision.

They took my old computer, made a list of all of my software, and shared it with me so I could tell them what no longer wanted.  Then, they ported over what they could.  My version of Office (Word, Excel, PowerPoint) would not run on the new machine, so I bought the upgrade.  It really made my life easy.

But Part 2 is really the important part.  During the first month, I kept running into subtle little issues.  The way that Word and Excel operated, for example, was not the same as it had been with my previous environment.  I called the Geek Squad, and they helped me through every problem.  When it was time to go to Windows 10, I had them do it.  I’m sure I could have done it myself, but I decided to avoid any potential hassle.  Yesterday, my Windows Live Mail (through Comcast) stopped working.  I tried everything I could think of—to no avail.  I called the Geek Squad, and they fixed it.  It turned out that Comcast had changed port numbers, and even when I called the company, they gave me the wrong information.  The Geek Squad, though, had the correct data.  The guy I was dealing with was in the Philippines, but his English was excellent.  After gaining some basic information, they (with your permission) gain access to your machine and do a full scan.  Subsequently, the agent used his access to my machine to work out and solve my issue.  I slept better last night.

TECH TALK feature writer John Rudy

A long-time computer expert and guide,  John provides his helpful hints in this monthly BOLLI Matters feature.  In the comment box below, provide questions or comments for John on any computer/tech topic .

john.rudy@alum.mit.edu (781-861-0402)