Conflicts of interest are common, both in professional environments and daily life. It is important to know how to handle them, in order to get along with and move forward with the people around you – especially as a project or program manager. The ability to accommodate others is a vital skill that all successful business professionals should possess.

Resolving conflicts has become increasingly complex with an increase in virtual teams and the globalization of project management. Virtual teams must approach conflict resolution differently as cultural differences, interests, and values can all influence negotiation strategy and tactics.

Conflict Resolution Word CloudBrandeis GPS will be offering Negotiating and Conflict Resolution during our Fall 2 session, starting in October. The fully online, 10-week course will provide students with a framework to understand the basis of conflict, select an appropriate conflict resolution strategy, and employ tactics that optimize results for both individuals and organizations. During the course, students will explore different characteristics of negotiation including the two fundamental strategies, frames of reference, value creation, value claiming, and the impact of both tangible and intangible factors on the negotiation process.

The course will highlight the challenges that virtual teams present at each stage of the conflict resolution process. Negotiation is a soft skill that benefits from practice of the concepts in addition to learning the theory, so extensive role play of virtual group negotiations are incorporated into the course.

By the end of the course, students will have the skills to develop a systematic plan to negotiate with colleagues, bosses, clients, other stakeholders, and external groups of all kinds. They will be able to:

  • Analyze the characteristics of a negotiation situation and develop strategies for conflict management
  • Execute the fundamental strategies of distributive bargaining
  • Analyze different positions taken during a negotiation and handle hardball tactics
  • Prepare for communications in negotiations and analyze the opponent’s communication tactics
  • Identify frames in negotiation, managing emotions and perspectives, and identifying cognitive bias
  • Apply power to strengthen negotiation and manage influence during a negotiation process
  • Evaluate ethical and unethical tactics
  • Execute culturally responsive negotiation strategies

At Brandeis GPS, you can take up to two courses before enrolling in one of our 12 online Master’s degree programs. If you’re interested in exploring the MS in Project and Program Management, or would like to learn more about negotiations and conflict resolution as part of your own professional development, contact the  GPS office for more information or to request a syllabus: 781-736-8787, gps@brandeis.edu, or submit your information.