Family Violence Law Center strives to end domestic violence and provides a great deal of services to survivors, such as a crisis hotline, legal assistance and emergency aid. My internship here will consist of a little bit of all three; in addition to working on the crisis hotline answering calls, I will be doing client intakes (essentially vetting clients to determine if they are eligible for our legal assistance). Through the combination of these two tasks, I end up serving as a temporary case manager, helping clients navigate the murky waters of trauma’s aftermath. We have a large comprehensive list of other agencies in the area that provide services that an individual might need- from shelters to the district attorney’s office to self-help family law facilitating centers- so that if we cannot help someone, we can find them someone who can. Pictured below is what we affectionately call our “Bible”:
Walking through the door on my first day at Family Violence Law Center, I felt a rush of excitement. After months of searching, emailing and seemingly endless games of phone tag, I had finally arrived!
Since I had already complete 40 hours of official domestic violence training in Massachusetts, FVLC is allowing me to skip certain aspects of training that new staff members generally have to go through. However, I didn’t realize the extent to which they were going to extend this liberty until the first day. I had just been given my first tour of the office by one of the crisis line advocates when she was told she and my supervisor had a webinar (a seminar via webcam), which would leave the hotlines unattended. She turned to me, an hour into my first day, and said, “Alright, are you ready to answer some calls?”
That beautiful (albeit terrifying) and immediate acknowledgement of trust has proved to be fairly standard procedure. On my second day I was already working on legal intakes with new clients- a task normally preceded by at least 16 hours of training. The office atmosphere is similarly exciting and fast-paced; each client has a different story, a new challenge, a completely unique puzzle that needs to be solved instantly. We are lucky enough to be located in a building that houses the District Attorney’s office, a childcare center, and other organizations whose interests often overlap with ours in a complementary manner (i.e. MISSEY is located downstairs, a non-profit for youth who have been sexually exploited). Everyone seems genuinely pleased to be working together, which adds to the lovely work environment here!
I’m definitely looking forward to what this summer will bring!
– Ashley Lynette ’13