A loud cheer erupted from the break room at Partners in Health. Employees were laughing, hugging, shouting – excitedly calling friends and family.
“It passed! I know – I couldn’t believe it either. Hold on, I’m getting another call…”
The controversial passing of the Patient Protection and Affordable Care Act was celebrated at PIH.
In the kind of excitement and noise one would expect from a win at a football game, a hundred or so PIH employees celebrated the constitutionality of the Patient Protection and Affordable Care Act; affectionately Obamacare. As an organization that promotes health equity for all, focusing both in the United States and around the world, the idea that access to healthcare would become easier and more accessible for many in the States was a big win.
In preparation for my WOW internship, I had set out a few learning goals for myself during my summer with Partners in Health. I had hoped that I might gain stronger insight on how non-governmental organizations with an international focus operate from far away. Partners in Health operates in twelve countries around the world in addition to hosting several programs in Roxbury, Boston. How was it that they could manage, evaluate, and amend so many programs that were so distant?
The response to PIH’s overwhelming number of programs in such demanding capacity is boxes. The entrance to the PIH office on Comm Ave is always a bit of a fortress as the receptionist’s desk is barricaded by mountains beyond mountains of boxes. In these cardboard boxes are everything that PIH clinics need; EKG machines, clothes, alcohol wipes, ultrasound machines. These boxes, shipped in from around the US, find brief refuge in our Boston office, before being sent off to the site where it is needed. Some of these materials are donated, others are purchased – in either case, the materials are always of high quality and are safely kept away under layers and layers of bubble wrap. There are uses for all materials that line PIH’s hallways, something that I am made aware of as I climb over these piles to get to my work area.
So, why the boxes?
Partners in Health, an NGO that prides itself on transparency and efficiency, is able to host all of its programs by keeping their overhead costs unprecedentedly low. With a whopping 94% of all revenue being rerouted to health-related programs, 6% remain to being distributed for administration and fundraising efforts. That 6% supports the entire Boston office in terms of salary of employees, the office and its ability to run smoothly, as well as PIH’s campaigns online and in person.
Ratio of PIH’s expenditures by direct programming, administrative costs, and fundraising efforts.
Having low overhead costs mean that PIH is strapped for space and funding. So in lieu of a warehouse or separate floor to store all of our materials, PIH chooses to store its materials around the office – making sure that the best medical supplies get to the its programs. Low overhead also means a lot of improvisation; mismatched chairs surround the tables in board meetings, clunky computer monitors donated from Harvard sit in rows. It’s all part of keeping the NGO honest and making sure that majority of donations get to the right place – where health infrastructure is in the most disrepair.
PIH’s income, largely based in fundraising and grant writing, charted against PIH’s expenditures.
I think one of the interns I work with said it best when asked to describe what exactly the culture of Partners in Health is;
“We’re a bunch of serious development nerds, doing what we love.”
The best thing about any work or internship experience is when you find that the people in the office are just as academically obsessed with the same things you are. That’s what I am finding at Partners in Health. Every individual, both in and out of the office, is so committed, so dedicated to the fight for global health equity that many employees are here from early, early in the morning to very late into the night, simply because they feel so devoted to the work that they do. Volunteers dedicate weekends and evenings towards working on projects, many from home during their spare time. And the more time I spend at Partners in Health the more I feel myself growing, both in my knowledge of development work as well as my commitment to it.
One of Partners in Health’s recent campaign to raise awareness about HIV/AIDS treatment.
The rewards employees and volunteers reap from working at PIH is in the knowledge that we are each taking small steps towards global health equity. And in the face of big changes, like the passing of the Patient Protection and Affordable Care Act, we cheer with the excitement that the notion that healthcare is a human right is being recognized on a global scale.
My big question of how an NGO like PIH functions so efficiently in so many countries lies in these answers; low overhead, investment of most donations into programs for health infrastructure, and gathering dedicated employees who find engrained in their hearts the need for the prioritization of healthcare for all. In channeling this passion into sustainable programs for the poor, small steps on the path for global health equity are taken.
“Equity is the only acceptable goal… And that’s when I feel most alive, when I’m helping people.”
– Paul Farmer
– Sarah Van Buren ’13