Working at the Community Day Center of Waltham

I have officially completed my first week of my summer internship at the Community Day Center of Waltham. As the only day center in the metrowest area, the Community Day Center of Waltham provides a safe, warm environment for people who are homeless or otherwise needing of the resources provided by the center. Approximately 700 people are serviced each year, facing complex challenges such as physical and emotional abuse, domestic violence, physical disabilities, mental illnesses, poverty, homelessness, joblessness, alcoholism, drug addiction, and legal issues. The day center offers these people a concrete support system, offering them services such as the Internet, phones, advocacy, referrals, healthcare, legal counsel, housing referrals, and job search assistance. By offering these services, the Day Center enables these individuals to become more independent and productive. Having worked with the Day Center sophomore year, I have become more comfortable working with this population and am learning much about their experiences and stories, allowing me to better understand the complexity of societal barriers and societal standings. My growing familiarity with this population allows my perspective on the Waltham community and in general, homeless communities, to expand. The development of this perspective will give me the greater knowledge needed to accurately assess and refer the people that live in this community.

At the Day Center, I have a range of responsibilities. I am a part of the Day Center team, meaning I help out with day-to-day tasks like help serving food for lunch, cleanup at the end of the day, and other tasks to ensure each day at the Day Center runs smoothly. Primarily I will be working on a health survey that over the past year, I wrote and implemented with the help of some Brandeis volunteers. I just completed our 100^th survey and will soon begin the process of compiling and distributing that information. I will be writing a piece about the process of creating and implementing the survey. This summer, I will be collaborating with the Executive Director of the Community Day Center of Waltham to create a media strategy to share the results of the survey, identify stakeholders, reach out to community groups to give presentations, and coordinate these presentations. Aside from the health survey, I will be working on improving the Day Center’s efficiency and data collection by uploading intake forms, guest satisfaction surveys and other forms online. Additionally, I will continue to help with case management and support for the guests.

My goals for learning this summer include case management training and administration to assess individuals at the center,  implementation and publication of the health survey, and continued learning about the societal barriers and struggles of this population. To achieve these, I will fully engage myself in the work I do, commit time and focus to fully understand the necessary protocols in order to properly assess and refer individuals, and create professional yet personal relationships. To learn about the societal barriers and struggles of this population, I will create an open-minded and comfortable, yet professional environment for people to feel safe approaching me to talk about personal issues, or to seek help. So far, I have successfully been able to create this safe space for many individuals. I have learned a lot over the past few weeks and I look forward to the coming month.

Community Day Center of Waltham

Here is an article detailing some of what we do at the Day Center

– Diana Langberg ’17