Midpoint at Rosie’s Place

I can’t believe how quickly time has passed that I’ve now reached past the midpoint of my internship! I think a true mark of my time at Rosie’s Place so far is that it has felt like I’ve been working there for much longer than just five weeks. By now I am familiar with many of the names and faces of the guests and a number of them know my name too. I can walk through the doors at 9 AM already expecting what tasks I will need to do but never fully knowing what the day will bring.

Daily calendar of events

One impression about my new environment in the workplace is that no two days are ever the same. It is always busy, but some days the sign up list for the computers may be very long and other days the computers may not be as high in demand. There are also days when I get to step away from the front desk. For example, I have attended two trainings for the Social Justice Institute, a summer volunteer program for high school students. Generally it can be stressful and tiring working in such a fast-paced environment because I am trying my best to help as many people as possible. It can also be emotionally taxing when I encounter situations I can not help, and so I need to take care and not bring such feelings home with me.

The World of Work has shown me how much time I have in my university life in comparison to working 35 hours a week. While I still juggle classes, work-study, and clubs, I often have small breaks between everything to help me recharge. I have also noticed what it is like working in just one building rather than walking up and down campus to get to class, and how really important it is that I get the chance to outside for lunch and fresh air. The World of Work has made me aware of my age as well. I am so used to interacting with others around my age that I forget I am a still budding young professional who may not be as taken as seriously.

Home at the front desk

I am, however, building many skills as a result of my internship. I am learning how to better communicate with all people from different backgrounds, especially when answering the phone. I no longer hesitate as I used to when I had to answer the phone because I understand that it is okay to put someone on hold if I do not have all the answers right away. In anything I encounter whether is be academics or on/off campus involvement, I will know there is nothing wrong with asking questions. Certainly in my future career plans, I need not to put pressure on myself and stress myself out about getting everything right, no matter how good of a first impression I want to make when I start, It is only with time that I will learn and become more comfortable in my position.

Tina Nguyen ’17

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