Overall, my time at the New York Attorney General’s office has been nothing short of amazing. I have learned so much and had many new and exciting experiences. One thing that I learned about social justice work, especially in a people-facing role, is the importance of patience. For example, an older women came to our office and I was assigned to help with her intake. I sat down with her and explained what services we provided. She was very unhappy with her situation and talked about how nobody was helping her. She was upset with her credit card company and was extremely skeptical that our office could help her. However, I walked her carefully through what the next steps were. I spent extra time handling her intake and talking to her about the case and also about her children and her job. I saw her slowly start to relax, and by the time the intake was complete she was optimistic. This experience, and many similar ones, taught me that sometimes being a good listener and giving people a little more time makes a world of a difference. It also showed me that you need a lot of patience because a lot of the people coming in are dealing with extremely difficult situations and may be very frustrated.
During my time at the New York Attorney General’s Office, I worked on dozens of mediation cases and I also assisted in legal research and outreach. Since my office was small, I was able to interact with everybody and was able to assist in many different areas. In some of the work I did, I saw an immediate impact. While I can’t give specifics, I saw research turn into legal memos and subpoenas. It felt good knowing the work I was doing was respected in my office. One thing that I wish I had known when I started my internship was how long cases take to resolve. I thought I would close out a few cases a week, but the reality of the process made resulted in only two cases during my internship. I was able to do dozens of intakes, but I didn’t know that for many of those cases I wouldn’t be able to see them all of the way through.
Lastly, if you would like to pursue an internship at the New York Attorney General’s Office, I have a few pieces of advice. Firstly, take advantage of all of the amazing opportunities the Summer Law Internship Program (SLIP) provides. The opportunities include speaker events, networking opportunities, and fun summer activities. Secondly, I would recommend that you work in a small regional office or a small bureau. This way, you can interact with everyone at your office and you will play a more vital role. And finally, if work isn’t coming to you and you don’t know what to do, don’t be afraid to ask your supervisors if they have anything for you to do. Make yourself available and show your office that you are there to help.