This summer I am working as a case management intern at Someone Cares Atlanta. Someone Cares is a nonprofit that works primarily with people who are a part of the LGBTQ+ community and heterosexual people who are a part of high-risk groups for HIV. Someone Cares offers a variety of different services including HIV/STD testing, primary care services, and behavioral health treatment. The majority are clients are HIV positive, sex workers, and/or houseless. These populations often have trouble accessing health care and other important services. Someone Cares provides these kinds of services to help people get back on their feet and to look out for people who have nowhere else to turn.
As a case management intern, my job is to listen to clients and assist them in connecting with the different services. Many of the clients I interact with struggle with substance abuse and are low-income or no income. They often need assistance finding housing, healthcare, and employment. Depending on the client, this could just mean providing them with the phone number and address of the resource they would like to get connected with. Other times, you have to be on the phone with them or help them complete an application because they might have trouble using technology. Many of our clients do not have a readily available source of transportation, so sometimes it is also necessary for a case manager to set up transportation for them through Someone Cares or by providing them with a MARTA (Metropolitan Atlanta Rapid Transit Authority) card so they get there themselves.
One of the other responsibilities of a case management intern is shadowing the IOP (Intensive Outpatient Program) group that meets three days a week. This group is for clients dealing with substance abuse issues who need more support to develop positive mental coping mechanisms and substance abuse recovery skills. The session is run by a therapist or therapy intern. Clients often have questions about primary care and other services, which is why it is necessary to have a case management intern. We also occasionally do outreach events in the community to help promote our different services. For example, we went to Atlanta Metropolitan State College to do a tabled event along with other organizations.
The mission of Someone Cares is to help people who are HIV positive, houseless, or struggling with substance abuse access resources and services necessary to their survival; my role in achieving this mission is to help where I am needed. Every individual I assist in accessing food, housing, and/or healthcare puts Someone Cares one step closer to fulfilling its mission. Success can be seeing how far the clients have come since they started the program. Often clients come in houseless without any identification, access to food, or employment. Being able to see clients obtain these things during the duration of the program is the most noticeable measure of progress. This also helps complete Someone Cares’s secondary objective of creating a welcoming and caring environment for people who may have nowhere else to turn.