‘Homelessness’ Articles at WOW Fellowship Blog

Wrapping up

Throughout my internship I have learned so many valuable lessons. The most important one is that you have to be flexible, creative, and reflective because everything is a learning process. Working at a relatively new start-up has also reinforced this. The programs OSW runs are extremely new and depend heavily on the audience. For example, the program we run in downtown Oakland is extremely different from the program that we run in Alameda because there are two different, distinct demographic groups that attend each one. The people who attend these events are receptive to different movement coaches, music, and food, so we have to be extremely aware of what different people need and be flexible enough to change our program to fit their needs while still providing the same support.

At the end of one of our programs last week, my bosses came up to me and said, “We’re never letting you go. You have to stay and become head of HR and our operations director. You can’t go back to Boston.” Honestly, that meant so much to me because it showed me that I am actually making a difference. As an intern, I sometimes feel as though I am learning a lot from the organization and the experience, but that I am not giving back as much as they are giving me. This showed me that I was wrong. Now that I am taking this time to reflect, I think I helped the organization branch out and make connections with different providers in the area, find potential new interns for the fall (to replace me), and create a fluid transition when they shifted their main program to a module system earlier this month.

As I have written in previous posts, my internship is not a typical internship. My bosses push all of the interns to step outside of our comfort zones with projects, be vulnerable with them and each other, and be confident in everything that we do (whether or not we feel that way inside). I wish I had known this about the organization beforehand because I believe it would have taken me a lot less time to open up to them and become comfortable doing these things. I think I would have been a better intern from the very beginning instead of half way through.

My advice to any future interns at Open Source Wellness or people seeking an internship in healthcare or nonprofit work is to be open to new experiences and different types of people. A career in social justice or health care both involve working with people who have backgrounds that are completely different from yours and from each other. Be open to them and what you will learn from one another. Also, make connections and be authentic. Oftentimes, when people are struggling with difficult health issues, they are embarrassed or distressed about their situation. It is extremely important to connect with them on a personal level and share your own story and struggles so they know they are not alone and have nothing to be ashamed of. Finally, be passionate. A career in public health or community health is not easy because change happens slowly. Only people who are truly passionate about healthcare and community health will have the patience to make lasting change.

Here are the only two photos I have at work:

(The interns practicing taking each other’s blood pressure)

(Me taking a patient’s blood pressure during our program)

Thank you for keeping up with my summer journey!

My New Skills

Over the past eight weeks my internship at Open Source Wellness has allowed me to grow and learn so much in a short amount of time. I believe this is mainly due to how small and young the organization is. The OSW staff is composed of the two founders, four undergraduate interns, and one graduate student intern, and officially started running programs in October of 2016. Due to this structure, I am given a lot more responsibility than most interns at larger organizations are given. I have gained numerous skills because of the uniqueness of start-up culture.

First, I have strengthened my organizational and leadership skills. During our Tuesday night events, I have been tasked with helping coordinate and organize the event, and with leading the meditation portion for two weeks. Although these tasks were daunting at first, I have seen that I can take on challenges that are typically out of my comfort zone and still succeed. At Brandeis, I am a coordinator for Big Siblings through Waltham Group. As a coordinator, I am in charge of running and leading multiple events. I believe my responsibility to help run OSW events and leading the meditation sessions have helped me gain both the skills necessary to organize the logistical aspects and have the confidence to lead the actual events.

Second, I have strengthened my professional networking skills. One of my main jobs has been to reach out to healthcare providers to form referral partnerships with them. I call, email, and meet with them to explain the program we run at Open Source Wellness, and urge them to refer their patients to us. Through this task, I have gained extremely valuable networking skills. I now know how to speak with professionals on an individual basis, and I have gained more confidence when I speak with people who are much older than I am and who have a lot more experience than I do. This will help me in the future with my networking skills because I will know how to communicate professionally and be Pleasantly Persistent.

Third, I have learned how to understand and relate to people who are different than I am. Many of the individuals I work with live in a low-income, re-entry housing community, and are mainly people of color who have been incarcerated or homeless. This is a very different demographic than I am used to working with and that I, myself, can relate to. Through this experience, I have found ways to connect to people who are extremely different from me. I have seen firsthand that most people struggle with the same health issues, regardless of their backgrounds, socioeconomic status, or ethnicity.

Lastly, I have also learned a lot about myself in the workplace, including my strengths and weaknesses. I have discovered that it is difficult for me to draw boundaries when I am asked to do something that goes beyond my capabilities or job description. I find that when a superior asks me to if I want or can do something I say yes, almost automatically, even if I cannot. I have been pushing myself to stick to my boundaries and communicate with my supervisors when I am unable to do something. Here is an interesting article about crossing boundaries in the workplace. I also found out that it takes me longer than most people to become comfortable in a work environment. It took me a few weeks to get to know the work environment at OSW before I became comfortable, personally and professionally.

Round Tables and Tangent Topics

I have now been working for Avodah for three weeks, but I feel like I have been part of this environment for much longer. The main reason is that the entire staff and interns make it their mission to promote the same values and foster the same atmosphere in the workplace as in their social justice projects. Since both the Service Corps and the Fellowship–the two main programs run by the nonprofit–rely on networking and community building, it seems only natural that the organization will uphold the same level of cooperation internally. However, I did not expect it to be so embedded in their daily administrative and management tasks.

I have participated in two staff meetings so far, and they both have been relevant examples of this organizational culture. The staff members leading both of them started by introducing a topic only tangentially related to the ensuing discussion. For instance, the first time I was in a meeting, Avodah’s president Cheryl Cook started a talk about homes and homelands, roots and belonging, to then transition into a wider debate about Avodah’s mission and values as a community builder. We went around the table (which included colleagues connecting to our office in New York from Chicago, D.C., and New Orleans) and we each talked about our home – if we had one, where it is, what is is, and with whom – after having read the following piece.

Besides the work I have been doing for Avodah on the administrative side, which included learning how to use Salesforce, transferring survey results from one platform to another, and compiling reports about donor involvement and alumni, I believe that this is the most important skill I hope to gain from my experience. I would summarize it as an intersection of being dedicated and genuine. It is often the case that the internal administration of nonprofits is very much separated from their actual social justice mission, which I think affects both how employees relate to their work and how the organization is run. With business and profit-driven models populating more and more of the activist environment, I think it is important for organizations like Avodah to maintain such a standard of involvement and commitment to their mission and culture. Even if I am helping with the organization of our upcoming events or doing prospect research for potential donors, I am aware that the poverty alleviation mission of Avodah on the field is “at home” in our office.

“Justice, Justice, Shall You Pursue”

In her wonderfully complex book (and ambitious journey) My Jewish Year, journalist Abigail Pogrebin joins a comprehensive review of the most important Jewish holidays with her personal experiences and anecdotes. She takes a year to find meaning in the celebrations and customs of Judaism as she immerses herself in very different contexts and communities to explore her own Jewish identity.

In one of the chapters, called Activist Shabbbat: Friday Night with the Kids, she enjoys the traditional dinner in the company of a highly untraditional group: a dozen recent college graduates who have taken a year away from their careers, routines, families, and homes in order to fight poverty. The “kids” are none other than the Jewish Service Corps of Avodah, working in four cities around the country in organizations specialized in a wide range of issues, from homelessness to domestic violence, legal representation, counseling, and education. Avodah is providing them with a living and learning space in which the Jewish texts they explore and the constant observance of holidays serve as inspiration for their social justice activities.

It becomes more than a living space when you consider the symbolism of this new community they are part of. These are young people (aged twenty-one to twenty-six) who uproot their regular lives in order to work on the flourishing of other people’s lives. They grow new roots in an environment in which altruism and selflessness replace the infertile soil of possessive individualism that characterizes many of our contemporary societies. It is impressive and inspiring that they choose to do so. A day in the life of a Corps Member looks nothing like a day in most of our predominantly self-centered and self-absorbed existence. The average person will perceive themselves as charitable if they take a few minutes to donate on an organization’s website. These young people are not only “donating” a year of their lives, but they are boarding on a journey in which a few fundamental changes occur.

(Source: avodah.net)

Through the commitment to give back to the less fortunate, they not only come to see that their contribution matters, but they realize how much it is needed. I think that a renewed awareness of how far-reaching and all-encompassing the pursuit of social justice needs to be is the most valuable perspective one can gain from such a program. It is hopefully a realization that can only make one dedicate their entire life to such a mission. Abigail Pogrebin quotes the mission of Avodah as stated by Cheryl Cook, the president of the organization – “Three Words in Deuteronomy, Tzedek, tzedek tirdof: Justice, Justice, Shall Your Pursue”. The Corps members choose to live by these words and I think the ultimate step of their mission would be making as many of us as possible ask ourselves why we choose not to.

Sonia Pavel ’20

Furthering Social Justice

Open Source Wellness officially began running their first event in October 2016 and their second event this past April. Considering it is an extremely young organization, the founders have many goals and milestones they want to achieve. Their main social justice goal is to reach more people in low-income communities.

The organization was founded by two psychologists, Liz and Ben, who came up with the idea behind Open Source Wellness while they worked in different health clinics in Boston. They continuously saw patients who were referred to them by doctors who told the patients that they needed to change their eating habits, exercise more, or reduce their stress to combat the chronic health conditions they were facing. Wealthier patients could hire a nutritionist, personal trainer, or join a meditation group. However, people who lived in low-income communities went back to their same lifestyle because they did not know how and did not have the means to change the way they ate or acted. Through these experiences, Ben and Liz decided to open a “behavioral pharmacy” to help people make major lifestyle changes at little or no cost. Their doctor could write a prescription to go to Open Source Wellness to get support in making lifestyle changes. Even though this is their mission, Ben and Liz have been struggling to reach this demographic.

Below are pictures of Liz and Ben:

To combat this issue, the other interns and myself have been reaching out to providers, including clinics, doctors’ offices, and community centers in low-income areas in an attempt to form a referral partnership with them. We have been giving them free spaces that are reserved for their patients in our month-long program upon their referral. By reserving certain spots for their patients, we are creating a scarcity of spaces that they can fill which will incentivize them to fill the spots. Hopefully, once they see how helpful the program is for their patients, they will start sending more people. Some of the clinics we have been speaking with seem extremely interested in our mission, so we started talking with them about running an event in their clinic. These would be solely for their patients or members and would happen in the clinics or centers. West Oakland Health Center and Project Open Hand are two of the groups that we have been meeting with.

If the clinics followed through with their pledge to get their patients to sign up for our July cohort, which starts on July 11^th, that is what progress would look like. It would also include one or more of the new clinics or centers allocating money to OSW to begin an event in their building, exclusively for their patients.

Provider outreach has been my main long-term task as an intern at OSW. I have spent countless hours emailing, calling, and meeting with doctors and administrators to tell them about the program that OSW offers, and to speak with them about creating a referral partnership.

Bringing Brandeis Knowledge to Oakland

During the spring semester at Brandeis, I took the course Narcopolitics with Professor Brian Fried. Through this course, I learned about the correlation between drug use and incarceration rates. A recurring issue that we discussed throughout the course was the elevated rates at which children of formerly incarcerated persons are likely to be incarcerated when compared to children whose parents have not experienced incarceration. This comparison shocked me at the time. Currently, I am witnessing the reality of this fact and it is extremely unsettling.

Here is a link to an article that explains the cycle of intergenerational incarceration.

Many of the individuals I work with at Alameda Point Collaborative, a low-income housing community, were previously incarcerated or homeless. The people who attend events through Open Source Wellness are mainly in their fifties and sixties, and many of them have older children who have also been incarcerated. One of the women who regularly attends our events explained her experience with incarceration. She described her long struggle to move past this difficult time in her life because of the legal, social, and emotional restrictions she experienced. Now, her son faces a long prison sentence. She spoke about her inner struggle about the best way to support him, and if she chooses to support him at all. She does not know if she can deal with the responsibility of trying to get him released early or if she is willing to support him when he is released because she feels she put a lot of effort into trying to break the cycle of incarceration. She said she understands that it is more likely for her children to be sent to prison, because she did, but she hoped her children would break the statistic.

Above are pictures of the community garden and kitchen where the residents of APC grow and cook the food that they serve at our events.

Many of these individuals have been incarcerated for drug offenses. There are strong genetic links and environmental factors that influence drug use. The children of parents who have drug or alcohol addictions often begin their lives with a hereditary vulnerability in addition to the impact of their parent’s drug addiction. Additionally, the loss of parental role models for long periods of time during a parent’s absence due to imprisonment negatively impacts breaking the cycle of incarceration. I recently read an article about recent research that proposes that 40%-70% of people in the prison system have Antisocial Personality Disorder (APD) which the researchers contest has a strong genetic link, further adding to the cycle of incarceration.

In Professor Fried’s course I learned about the unfairness of U.S. drug laws and the impact they have on the cycle of incarceration. With this knowledge, I am more informed about the challenges facing individuals who were incarcerated, especially the difficulties encountered in breaking the cycle of incarceration. My role at the Open Source Wellness program, is to help run the weekly event by facilitating a group discussion in a weekly women’s circle. I feel as though my increased understanding of incarceration in the U.S. is helping me support these women in a way that is meaningful and helpful to them.

Social Justice through ‘Avodah’

When I found out about the Social Justice Internship available this summer at Avodah in New York City, I had a feeling it was a perfect fit for me. Avodah is a nonprofit organization that aims to identify, target and address poverty and related social and economic justice issues in the United States. It does so by managing and connecting an extensive network of activists, fellows, and alumni through its Jewish Service Corps and Fellowship programs. The former trains young Jewish people to work and dedicate themselves to social justice work, drawing their inspiration from a fusion of antipoverty organizational culture and Jewish tradition.

(Source: avodah.net)

I think that one of the reasons why poverty is cyclical and challenging to escape is the lack of visibility and attention that disadvantaged or disenfranchised groups and individuals receive in the civic and political arena. Avodah not only gives a voice to these groups, but educates the activists so that their voice is as far-reaching, loud, and effective as possible.
As an intern, I will be working with the Alumni and National Program Network to collect, manage, and analyze data and surveys of Fellows and former Corps Members. I will also provide administrative support to the program of candidate recruitment, followed by assistance to the New York City house turnover process. In making my contribution as valuable as possible to Avodah’s cause, I hope to also become more familiar and ultimately acquire the fundamental skills and knowledge that social justice activists operate with.

Sonia Pavel ’20

Completion at Rosie’s Place

I can’t believe how fast my ten weeks at Rosie’s Place have flown by! I am so thankful for the opportunity I had interning there and for the amazing staff who helped and supported me through everything. All of my expectations about the internship have been exceeded and I am surprised how much I have personally grown because of the work I was doing.

All day at Rosie's Place with fellow interns — All day at Rosie’s Place with fellow interns.

At the start of my internship, my four internship goals were to gain a deeper understanding of poverty and oppression from the women who come to Rosie’s Place as well as the root cause of these conditions; to learn more about who are poor and homeless women in Boston and what circumstances brought them to Rosie’s Place; to develop a greater sense of responsibility and ability to work to bring about social chance and equality; and to better understand how a medium-sized non-profit operates. My two department goals were to learn how to communicate effectively with all the different people that I encounter and to learn to take more initiative as I get more comfortable with the front desk. I am happy to say I did meet my defined goals through my daily interactions with guests and attending direct service meetings, Social Justice Institute seminars, and weekly intern meetings.

This internship has really helped me understand and see what it is like working at a non-profit and in direct service. Before the internship, I did not know that advocacy was a potential career option, but I have also learned that direct service is not the only path in social justice work. The success of a non-profit like Rosie’s Place is how multiple different departments work together toward finding solutions to poverty and homelessness on a small and a large scale. This summer in the workplace, one of the biggest lessons I have learned is how to find my voice to be more assertive. I also learned more about my levels of comfort as an introvert working such an extroverted job and how to set boundaries for myself.

My advice to a student interested in an internship at Rosie’s Place is it is completely okay to feel overwhelmed at first but you will always be supported by a great staff. The front desk staff members were there whenever I had questions and always had my back. My advice for a student interested in this field is the importance of self-care, understanding that the work is difficult and may lead to burn out if you do not set boundaries or if you bring your work into your personal home life. Volunteering is a great way to start getting involved.

This summer I am most proud of the personal interactions and connections I was able to make with guests, staff, and interns at Rosie’s Place. I very much felt included in the community and was able to share my ideas and contribute to projects that will exist even after I have left. The act of being present every single day made a difference in helping and talking to the guests because we are not just providing services for poor and homeless, we really care about our guests and finding solutions to end poverty and homelessness.

Midpoint at Rosie’s Place

I can’t believe how quickly time has passed that I’ve now reached past the midpoint of my internship! I think a true mark of my time at Rosie’s Place so far is that it has felt like I’ve been working there for much longer than just five weeks. By now I am familiar with many of the names and faces of the guests and a number of them know my name too. I can walk through the doors at 9 AM already expecting what tasks I will need to do but never fully knowing what the day will bring.

One impression about my new environment in the workplace is that no two days are ever the same. It is always busy, but some days the sign up list for the computers may be very long and other days the computers may not be as high in demand. There are also days when I get to step away from the front desk. For example, I have attended two trainings for the Social Justice Institute, a summer volunteer program for high school students. Generally it can be stressful and tiring working in such a fast-paced environment because I am trying my best to help as many people as possible. It can also be emotionally taxing when I encounter situations I can not help, and so I need to take care and not bring such feelings home with me.

The World of Work has shown me how much time I have in my university life in comparison to working 35 hours a week. While I still juggle classes, work-study, and clubs, I often have small breaks between everything to help me recharge. I have also noticed what it is like working in just one building rather than walking up and down campus to get to class, and how really important it is that I get the chance to outside for lunch and fresh air. The World of Work has made me aware of my age as well. I am so used to interacting with others around my age that I forget I am a still budding young professional who may not be as taken as seriously.

I am, however, building many skills as a result of my internship. I am learning how to better communicate with all people from different backgrounds, especially when answering the phone. I no longer hesitate as I used to when I had to answer the phone because I understand that it is okay to put someone on hold if I do not have all the answers right away. In anything I encounter whether is be academics or on/off campus involvement, I will know there is nothing wrong with asking questions. Certainly in my future career plans, I need not to put pressure on myself and stress myself out about getting everything right, no matter how good of a first impression I want to make when I start, It is only with time that I will learn and become more comfortable in my position.

Tina Nguyen ’17

First Week at Rosie’s Place

The front doors of Rosie’s Place located at 889 Harrison Ave in Boston.

This summer I am working at Rosie’s Place located in Boston’s South End. Rosie’s Place is a sanctuary for poor and homeless women founded in 1974 by Kip Tiernan as the first women’s shelter in the United States, with the mission to provide a safe and nurturing environment that helps guests maintain their dignity, seek opportunity, and find security in their lives. Rosie’s Place provides a wide range of services and support for women including meals, emergency overnight shelter, education, advocacy, and many more found in the directory of programs and services.

One of the first things I learned about Rosie’s Place during my phone interview and reiterated during my first day was Rosie’s prides itself on being a sanctuary – not just a shelter – for women and being there to help with the needs of the guests who walk through the doors. Rosie’s is committed not only to help guests and their needs on the day to day basis but also working in public policy to change laws to bring social change in issues relating to poverty and homelessness.

My first week at Rosie’s as one of the eight summer interns (including Ari Keigan ’18) was overwhelming but very rewarding. I am in the Direct Service department and am on the front lines helping guests at the front desk.

As the first point of contact for guests, I work to create a warm, friendly, welcoming, and supportive environment and learn about the needs of the guests and direct them to how Rosie’s can help. I have covered the front desk before at my job at the Office of Undergraduate Admissions, but I had not expected how busy and demanding it would be. It truly requires me to be flexible and be able to multitask.

The bulletin board with bios of the summer interns posted for the community to see.

For example, some of the tasks I am responsible for include answering questions in person and over the phone sorting, organizing and checking mail for the guests, and helping guests sign up for showers, laundry, phones or computers. During my first week I have already experienced having to answer the phone while organizing mail and politely asking a guest to wait before I can help them all at the same time. At first I was quite intimidated working at the front desk because I was afraid of giving out the wrong information but with the help of my supervisors, I was encouraged to ask questions and assured that it was okay if I put people on hold because I was not required to know all the answers right away.

I am grateful as part of my internship, all summer interns participate in a series of seminars that explore social justice issues on Friday afternoons. During our first meeting, we got the chance to listen and discuss how the week went in our individual departments. Two points we had discussed were checking our own privilege and wanting to help as much as we can but learning how to say no. We also discussed the four main goals of the internship and our two individual department goals.

The four internship goals are to gain a deeper understanding of poverty and oppression from the women who come to Rosie’s Place as well as the root cause of these conditions; to learn more about who are poor and homeless women in Boston and what circumstances brought them to Rosie’s Place; to develop a greater sense of responsibility and ability to work to bring about social chance and equality; and to better understand how a medium-sized non-profit operates. My two department goals are to learn how to communicate effectively with all the different people that I encounter and to learn to take more initiative as I get more comfortable with the front desk.

The work that I am doing is difficult but it is work that needs to be done, and I am excited for what is more to come.

Tina Nguyen ’17

A Sneak Peek into the Massachusetts Coalition for the Homeless, Brought to you by Max Justice Parish: Part 3, The Intersection of Big Data & Politics

I am sitting in my cubicle. It’s hot. The air conditioner is on very low because certain un-named colleagues like to keep it that way. I bring a small fan to the office, positioning it right next to my face, setting it on high to take full advantage of its gift of cool air. Today it is the only thing that keeps me awake. It’s 1pm and I already have that “2:30pm” feeling. But I am lucky – I have a good task to match my afternoon drowsiness. My supervisor needs me to compile a list of zip codes that comprise each Massachusetts legislator’s district, in addition to researching how many participants of the state’s Emergency Aid to the Elderly, Disabled, and Children (EAEDC) program there were in each district in 2013. It’s a good task to have at the moment, because it only requires repetition by calling many numbers asking for the same information. The task is not as simple as conducting a quick google search; only the legislative offices have access to the precise zip codes of each district, and I need to dig deep into the computer system’s files before I discover a record of EAEDC participants. I spend the day calling approximately 50 offices. Most aides that I talk to can recite the zip codes off the top of their heads, but some put me in hold for 20 minutes (I enjoy the State House’s on-hold music so it wasn’t a bad experience by any means), a few scold me for wasting their time, and two offices could not identify which Boston zip codes their districts occupy. Such is life working in politics. I enjoy it.

I spend most of my day collecting this data. A lot of people would find this project to be menial and only that. But you’ve likely heard the following statement over-and-over again somewhere recently: we live in an era of big data. What makes this era so exciting, you ask? Put simply, we use data to make better, more impactful decisions. For this particular project, gathering these zip codes and piecing them together with the number of postcards we send to each district (postcards being a classic advocacy tool used to empower the public to communicate with their legislators). This information allows us to best choose which zip codes we need to dedicate more energy and resources to in order to enhance the likelihood that our policy campaigns are successful. This prospect may not seem all too exciting, especially when making call after call to gather data. But it is meaningful, and I do appreciate it.

I truly care about addressing homelessness. Facebook friends of mine may even have the perception that it is “my issue,” or “THE” issue that I am passionate about. I can’t blame them. But do not be fooled; I care very much for addressing sexual violence, ridding our culture of the patriarchy, eliminating white supremacy, pursuing environmental justice, etc., in addition to addressing homelessness. I want more. I want to address as many topics of injustice as I can. This is precisely why I have made it a career goal of mine to help progressive lawmakers get elected to office so that they can address the breadth of these issues. Not everyone gets to be the next President of the United States, or the next Governor of Massachusetts; not everyone gets to be the Executive Director of a nonprofit agency or the Chief Lobbyist; hard work is required of a support system to ensure that these positions are attained and are successful at what they seek to accomplish. I want to be a part of that process, and I want to take advantage of voter data to do it.

My internship at the Massachusetts Coalition for the Homeless was great because I was given the opportunity to fulfill meaningful responsibilities while learning a ton about careers in advocacy, what it takes to organize a successful advocacy campaign, and how to manage relationships with lawmakers. As someone who has completed unrewarding and menial internships in the past, I recommend interning at the Coalition. It is the sort of organization where you can step right in and make as much of an impact as you choose to; where you can dedicate as much time as you wish and receive a commensurate amount of growth and learning in return. If I were to re-do my first few months at the Coalition, I would work more proactively on new projects and find ways to make an impact on my own instead of solely relying on the instructions from my supervisors. The truth is that they are too busy, as most internship supervisors likely are, to always be supervising. If you have the time, it may be beneficial for you to show initiative and work on a project of your own, in addition to working on what you are assigned, in order to gain the most out of your experience and maximize the support that you provide to the organization that you intern for. The Coalition offers the sort of welcoming environment that lends an ear to these projects and new ideas coming from interns. That is why I tout it so highly.

If you are interested in learning more about the Massachusetts Coalition for the Homeless, careers in advocacy, topics of homelessness, or my own experience interning, please feel free to reach out to me via e-mail, shpilman@brandeis.edu.

Max Parish, ’16

Working at the Community Day Center of Waltham

I have officially completed my first week of my summer internship at the Community Day Center of Waltham. As the only day center in the metrowest area, the Community Day Center of Waltham provides a safe, warm environment for people who are homeless or otherwise needing of the resources provided by the center. Approximately 700 people are serviced each year, facing complex challenges such as physical and emotional abuse, domestic violence, physical disabilities, mental illnesses, poverty, homelessness, joblessness, alcoholism, drug addiction, and legal issues. The day center offers these people a concrete support system, offering them services such as the Internet, phones, advocacy, referrals, healthcare, legal counsel, housing referrals, and job search assistance. By offering these services, the Day Center enables these individuals to become more independent and productive. Having worked with the Day Center sophomore year, I have become more comfortable working with this population and am learning much about their experiences and stories, allowing me to better understand the complexity of societal barriers and societal standings. My growing familiarity with this population allows my perspective on the Waltham community and in general, homeless communities, to expand. The development of this perspective will give me the greater knowledge needed to accurately assess and refer the people that live in this community.

Me editing and uploading the Day Center's intake form — Editing and uploading intake forms

At the Day Center, I have a range of responsibilities. I am a part of the Day Center team, meaning I help out with day-to-day tasks like help serving food for lunch, cleanup at the end of the day, and other tasks to ensure each day at the Day Center runs smoothly. Primarily I will be working on a health survey that over the past year, I wrote and implemented with the help of some Brandeis volunteers. I just completed our 100^th survey and will soon begin the process of compiling and distributing that information. I will be writing a piece about the process of creating and implementing the survey. This summer, I will be collaborating with the Executive Director of the Community Day Center of Waltham to create a media strategy to share the results of the survey, identify stakeholders, reach out to community groups to give presentations, and coordinate these presentations. Aside from the health survey, I will be working on improving the Day Center’s efficiency and data collection by uploading intake forms, guest satisfaction surveys and other forms online. Additionally, I will continue to help with case management and support for the guests.

My goals for learning this summer include case management training and administration to assess individuals at the center, implementation and publication of the health survey, and continued learning about the societal barriers and struggles of this population. To achieve these, I will fully engage myself in the work I do, commit time and focus to fully understand the necessary protocols in order to properly assess and refer individuals, and create professional yet personal relationships. To learn about the societal barriers and struggles of this population, I will create an open-minded and comfortable, yet professional environment for people to feel safe approaching me to talk about personal issues, or to seek help. So far, I have successfully been able to create this safe space for many individuals. I have learned a lot over the past few weeks and I look forward to the coming month.

Community Day Center of Waltham

Here is an article detailing some of what we do at the Day Center

– Diana Langberg ’17