“Why don’t you tell me why you are here?” This is the question I ask each person as they sit down in the intake room at the Massachusetts Commission Against Discrimination (MCAD). As a neutral organization, the role of the commission is to investigate claims of discrimination and if need be, transfer them to a higher court for judgment.
For the past three weeks, I have been observing and training to be an Intake Specialist. As an Intake Specialist, my role is to interview each individual who enters our doors and determine if they have a legal basis for a discrimination claim. My most significant role as an Intake Specialist is to write up the formal legal complaint that becomes the basis upon which the Commission investigates each case. This requires strong interpersonal skills and an ability to concisely convey the alleged injustices of each individual.
This past week have finally been cleared to begin conducting the interviews on my own. What at first seemed like a daunting and somewhat scary task, has become the best part of my days. With each intake I conduct I gain more confidence and realize the extent to which I am truly making a difference in each interviewee’s life. Whether we take their claim or not, I provide a sympathetic and unbiased ear for them to express their anger, sadness and frustration.
Each intake I conduct is extremely different. The Commission has jurisdiction over education, housing and public accommodation cases. Therefore, each case I receive is unique and requires deep analysis and attention. It is safe to say that I am never bored at my job! A typical intake last about 2 hours, as it is my job to ensure that I receive all pertinent facts of the case. While the work is emotionally taxing, the relief I am able to provide is extremely rewarding. While I was expecting to learn about law and the ins and outs of government work, as an Intake Specialist I have become proficient at the important skill of successful customer service.
When I am not conducting intakes, I have been assigned certain cases to investigate. This is a tremendous responsibility and a unique opportunity to get first-hand experience working directly with other attorneys. My overall goals for the summer are to become a proficient Intake Specialist, as well as learn as much as I can about law and advocacy.
As a triple major in English Lit, Anthropology and Women, Gender and Sexuality Studies, I have always been unsure of my career track, as I have many paths to choose from. These past few weeks at MCAD has focused my interests and influenced me to consider a career in law and advocacy. Working alongside law students and attorneys, and viewing their passion and commitment to eradicate discrimination has been an extremely inspiring and eye-opening experience.
As the summer progresses, I am looking forward to taking on more responsibility at the Commission and continuing to contribute to their social justice fight against discrimination. Through a combination of hands-on learning and educational training sessions and lectures, I am confident that I will leave this internship with an abundance of new knowledge and skills that I can add to my educational toolbox.
Jessica Spierer ‘18