Midpoint at Rosie’s Place

I can’t believe how quickly time has passed that I’ve now reached past the midpoint of my internship! I think a true mark of my time at Rosie’s Place so far is that it has felt like I’ve been working there for much longer than just five weeks. By now I am familiar with many of the names and faces of the guests and a number of them know my name too. I can walk through the doors at 9 AM already expecting what tasks I will need to do but never fully knowing what the day will bring.

Daily calendar of events

One impression about my new environment in the workplace is that no two days are ever the same. It is always busy, but some days the sign up list for the computers may be very long and other days the computers may not be as high in demand. There are also days when I get to step away from the front desk. For example, I have attended two trainings for the Social Justice Institute, a summer volunteer program for high school students. Generally it can be stressful and tiring working in such a fast-paced environment because I am trying my best to help as many people as possible. It can also be emotionally taxing when I encounter situations I can not help, and so I need to take care and not bring such feelings home with me.

The World of Work has shown me how much time I have in my university life in comparison to working 35 hours a week. While I still juggle classes, work-study, and clubs, I often have small breaks between everything to help me recharge. I have also noticed what it is like working in just one building rather than walking up and down campus to get to class, and how really important it is that I get the chance to outside for lunch and fresh air. The World of Work has made me aware of my age as well. I am so used to interacting with others around my age that I forget I am a still budding young professional who may not be as taken as seriously.

Home at the front desk

I am, however, building many skills as a result of my internship. I am learning how to better communicate with all people from different backgrounds, especially when answering the phone. I no longer hesitate as I used to when I had to answer the phone because I understand that it is okay to put someone on hold if I do not have all the answers right away. In anything I encounter whether is be academics or on/off campus involvement, I will know there is nothing wrong with asking questions. Certainly in my future career plans, I need not to put pressure on myself and stress myself out about getting everything right, no matter how good of a first impression I want to make when I start, It is only with time that I will learn and become more comfortable in my position.

Tina Nguyen ’17

First Week at Rosie’s Place

The front doors of Rosie’s Place located at 889 Harrison Ave in Boston.

This summer I am working at Rosie’s Place located in Boston’s¬†South End. Rosie’s Place is a sanctuary for poor and homeless women founded in 1974 by Kip Tiernan as the first women’s shelter in the United States, with the mission to provide a safe and nurturing environment that helps guests maintain their dignity, seek opportunity, and find security in their lives. Rosie’s Place provides a wide range of services and support for women including meals, emergency overnight shelter, education, advocacy, and many more found in the directory of programs and services.

One of the first things I learned about Rosie’s Place during my phone¬†interview and reiterated during my first day was Rosie’s prides itself on being a sanctuary – not just a shelter – for women and being there to help with the needs of the guests who walk through the doors. Rosie’s is committed not only to help guests and their needs on the day to day basis but also working in public policy to change laws to bring social change in issues relating to poverty and homelessness.

My first week at Rosie’s as one of the eight summer interns (including Ari Keigan ’18) was overwhelming but very rewarding. I am in the Direct Service department and am on the front lines helping guests at the front desk.

As the first point of contact for guests, I work to create a warm, friendly, welcoming, and supportive environment and learn about the needs of the guests and direct them to how Rosie’s can help. I have covered the front desk before at my job at the Office of Undergraduate Admissions, but I had not expected how busy and demanding it would be. It truly requires me to be flexible and be able to multitask.

The bulletin board with bios of the summer interns posted for the community to see.

For example, some of the tasks I am responsible for include answering questions in person and over the phone sorting, organizing and checking mail for the guests, and helping guests sign up for showers, laundry, phones or computers. During my first week I have already experienced having to answer the phone while organizing mail and politely asking a guest to wait before I can help them all at the same time. At first I was quite intimidated working at the front desk because I was afraid of giving out the wrong information but with the help of my supervisors, I was encouraged to ask questions and assured that it was okay if I put people on hold because I was not required to know all the answers right away.

I am grateful as part of my internship, all summer interns participate in a series of seminars that explore social justice issues on Friday afternoons. During our first meeting, we got the chance to listen and discuss how the week went in our individual departments. Two points we had discussed were checking our own privilege and wanting to help as much as we can but learning how to say no. We also discussed the four main goals of the internship and our two individual department goals.

The four internship goals are to gain a deeper understanding of poverty and oppression from the women who come to Rosie’s Place as well as the root cause of these conditions; to learn more about who are poor and homeless women in Boston and what circumstances brought them to Rosie’s Place; to develop a greater sense of responsibility and ability to work to bring about social chance and equality; and to better understand how a medium-sized non-profit operates. My two department goals are to learn how to communicate effectively with all the different people that I encounter and to learn to take more initiative as I get more comfortable with the front desk.

The work that I am doing is difficult but it is work that needs to be done, and I am excited for what is more to come.

Tina Nguyen ’17