This summer I am working at Rosie’s Place located in Boston’s South End. Rosie’s Place is a sanctuary for poor and homeless women founded in 1974 by Kip Tiernan as the first women’s shelter in the United States, with the mission to provide a safe and nurturing environment that helps guests maintain their dignity, seek opportunity, and find security in their lives. Rosie’s Place provides a wide range of services and support for women including meals, emergency overnight shelter, education, advocacy, and many more found in the directory of programs and services.
One of the first things I learned about Rosie’s Place during my phone interview and reiterated during my first day was Rosie’s prides itself on being a sanctuary – not just a shelter – for women and being there to help with the needs of the guests who walk through the doors. Rosie’s is committed not only to help guests and their needs on the day to day basis but also working in public policy to change laws to bring social change in issues relating to poverty and homelessness.
My first week at Rosie’s as one of the eight summer interns (including Ari Keigan ’18) was overwhelming but very rewarding. I am in the Direct Service department and am on the front lines helping guests at the front desk.
As the first point of contact for guests, I work to create a warm, friendly, welcoming, and supportive environment and learn about the needs of the guests and direct them to how Rosie’s can help. I have covered the front desk before at my job at the Office of Undergraduate Admissions, but I had not expected how busy and demanding it would be. It truly requires me to be flexible and be able to multitask.
For example, some of the tasks I am responsible for include answering questions in person and over the phone sorting, organizing and checking mail for the guests, and helping guests sign up for showers, laundry, phones or computers. During my first week I have already experienced having to answer the phone while organizing mail and politely asking a guest to wait before I can help them all at the same time. At first I was quite intimidated working at the front desk because I was afraid of giving out the wrong information but with the help of my supervisors, I was encouraged to ask questions and assured that it was okay if I put people on hold because I was not required to know all the answers right away.
I am grateful as part of my internship, all summer interns participate in a series of seminars that explore social justice issues on Friday afternoons. During our first meeting, we got the chance to listen and discuss how the week went in our individual departments. Two points we had discussed were checking our own privilege and wanting to help as much as we can but learning how to say no. We also discussed the four main goals of the internship and our two individual department goals.
The four internship goals are to gain a deeper understanding of poverty and oppression from the women who come to Rosie’s Place as well as the root cause of these conditions; to learn more about who are poor and homeless women in Boston and what circumstances brought them to Rosie’s Place; to develop a greater sense of responsibility and ability to work to bring about social chance and equality; and to better understand how a medium-sized non-profit operates. My two department goals are to learn how to communicate effectively with all the different people that I encounter and to learn to take more initiative as I get more comfortable with the front desk.
The work that I am doing is difficult but it is work that needs to be done, and I am excited for what is more to come.
Tina Nguyen ’17