Genesys is the market leader in omnichannel customer experience (Voice, IVR, Web, Chat, E-Mail) and in contact center solutions, both in our Cloud offering and on Customer premises. We help brands of all sizes, from Microsoft, Nike, and Fidelity to Fred’s Pizza Shop, make great Customer Experience great business.
The Genesys Customer Experience platform powers optimal end-customer journeys across all touchpoints, channels and interactions to turn customers into brand advocates.
Genesys is trusted by over 4,500 Customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day.
The Brandeis CL Seminar series brings speakers from research and industry related to computational linguistics and is open to all. If you’d like to be a speaker or suggest a speaker contact Marie Meteer, mmeteer at brandeis dot com.
The Language Application Grid as a Platform for NLP Research
Wednesday, February 1 at 3pm
The LAPPS Grid project (Vassar, Brandeis, CMU, LDC), which has developed a platform providing access to a vast array of language processing tools and resources for the purposes of research and development in natural language processing (NLP), has recently expanded to enhance its usability by non-technical users such as those in the Digital Humanities community. We provide a live demonstration of LAPPS Grid use, ranging from “from scratch” construction of a workflow using atomic tools to a pre-configured docker image that can be run off-the-shelf on a laptop or in the cloud, for several tasks of relevance to the NLP and DH communities.
Keith Suderman is a Research Assistant with the Department of Computer Science at Vassar College in Poughkeepsie, New York. Keith works full time on the development of the LAPPS Grid API, architecture, and tool integrations.
For over 20 years, Basis Technology has been a pioneer in machine learning, revealing meaningful information and intelligence out of raw, unstructured text. The Rosette platform, accessible on premise or SaaS, gives businesses and government agencies around the world the necessary interoperable linguistic tools for deep knowledge decision making. We work with companies large and small who build applications spanning social media monitoring, risk and compliance, identity management and security scanning. The Rosette® platform adds a wealth of powerful functionality, from pure linguistics to entity, name and relationship centric analysis in Asian, European and Middle Eastern languages, to any underlying search or database infrastructure.
Brandeis connections: Zachary Yocum, Justin Su, Anna Astori
Cobalt is a speech & language solutions outsourcing and consulting firm. Many software companies set out to build some new project, incorporating some component of speech or language technology, only to realize that speech & language technology is wicked hard, and not like other technology. Human language is the most sophisticated trait of the most sophisticated creature on the planet, and it’s not surprising that it’s hard to do. Cobalt is the speech & language lab for all of those companies that don’t have the ability to establish their own dedicated lab — the lab for the rest of the world. We employ smart & experienced scientists around the world in a virtual company (meaning we work from home) on a variety of interesting projects. In general, our customers are looking for technology that is within reach, but not offered by simple APIs from other speech providers.
Brandeis connections: Jake Freyer
UFA is a leading, privately-held software engineering firm specializing in Air Traffic Control simulation technologies. UFA, Inc provide simulation products to civil aviation, military, and university customers worldwide. A key element of the product is speech recognition modeling Air Traffic Control commands.
Brandeis connections: Cynthia Goodman, Travis Hasley
Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service to the community locally and globally. Collaboration among our institutions and health care professionals is central to our efforts to advance our mission. Founded in 1994 by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and Partners is a national leader in biomedical research.
Brandeis connections: Ken Lai, Suzanne Blakeley, Jessica Huynh, Clay Riley
Nuance Communications is reinventing the relationship between people and technology. We believe in the power of intelligent systems, and quite specifically what the power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration come together to create more human technology.
We are pioneers in making technology fluent in all things human: from understanding spoken words and extracting their meaning to adaptively and seamlessly interpreting the swipe of a fingertip. Every interaction can finally be understood to deliver exactly what a person needs. And we continuously evolve the ability to perceive the nuance of words, actions and meaning — to fit seamlessly into your life, your business and your world.
Nuance is headquartered in Burlington, Massachusetts, with more than 35 offices around the world, and approximately 14,000 employees worldwide. We have a significant portfolio of intellectual property, with more than 4,500 global issued and pending patents. Every day, millions of users and thousands of businesses experience our proven applications, including more than two-thirds of the Fortune 100 use our solutions.
IBM Watson Group is a leading-edge start-up business within IBM, charged with ushering in the new era of cognitive computing. Watson mirrors the same cognitive processes as humans with the ability to ingest massive amounts of unstructured data. At IBM Watson Group, we’re transforming a range of industries and professions from medical research and diagnosis to investment guidance and customer service. You can see some of the impact that IBM Watson is making at https://ibm.biz/watsondiscoveryadvisor or you can start building apps yourself with the Watson Developer Cloud at http://ibmwatson.com/developercloud
We have opportunities across the business, whether it’s developing code, conducting research in the cognitive space or implementing solutions for clients
Humedica is a clinical intelligence company that powers health care, life sciences, and research organizations to make better-informed, more effective decisions. Our cloud-based analytics solutions create a longitudinal view of both individual patients and patient populations. We gather, normalize, and analyze data from disparate sources that, uniquely, span the continuum of care–including EHRs, Practice Management Systems and claims. By the end of 2015, our data will account for 65M patient lives in the U.S.
Humedica NLP is at the heart of the process, extracting structure from billions of free-form physician notes. NLP data is combined with our other data assets to form one of the largest actionable pools of healthcare information in the world.
Big Data is ushering in a revolution in health care. We are looking for scientists and engineers who are excited by the idea of using their skills to make a difference in this field. We have the infrastructure and the data to enable that revolution–we are looking for people who want to be part of it.