As One Internship Ends, the Work is Just Beginning

My summer internship presented me with several important goals: to get familiarized with the work of a non-profit organization, and to get involved with community organizing while developing better communication and decision-making skills. During my internship, I worked on various projects with each full-time staff member at the office. My assigned duties included sending out fundraising mailings, updating resources, supervising the housing clinic, participating in staff meetings, organizing and leading a tenant action meeting, and providing English tutoring to the Spanish speaking community. These projects allowed me to gain a wider perspective on the overall workings of the organization. One of the more successful projects this summer was the Tenant Action Group meeting, which had a great turnover of participants. During this meeting, we were able to interact with the community here in Waltham on a much more personal level and gain a deeper understanding of their personal struggles and concerns with regards to housing. It is important to remember that the organization was created for the community, and as such, should continuously strive to understand the exact needs of the community.

Some of the participants at the Tenant Action Group meeting
Some of the participants at the Tenant Action Group meeting

As a continuation of my summer experience, I am taking an internship class that will allow me to reflect on my summer internship and understand what types of things interest and engage me, and what kind of working environment could best fit me. This fall, I am also continuing volunteer work as the Housing Clinic’s supervisor. Finally, I will be working at WATCH on various projects such as their 25th anniversary gala, WATCH publicity and marketing, “Barnraisings,” and English tutoring.

Seeing a more personal side of the community and working at a small non-profit gave me a unique insight on poverty, immigration, and discrimination as viewed through the lens of housing law and tenant’s rights. In the future, I am interested in getting a different perspective on these issues – perhaps from the point of view of the legal profession or politics regarding the policy-making side of the issue. After meeting with numerous people affected by the housing law and making use of available government programs (such as Food Stamps, Section 8 Vouchers, SSDI, and RAFT) I can now understand the Waltham community’s perspective on policy making and law enactment.

To students who are interested in this type of work, I would suggest the following: first, familiarize yourself with the resources and laws around the niche of your non-profit. Additionally, work with the full-time staff to enhance your knowledge. Learning an ample amount of completely new material might be hard and takes a long time to achieve, so patience is crucial at the start of the internship. Also, in a lot of instances, I had to work independently on my own projects, setting my own goals and schedule. Being open minded and able to work independently is therefore important. Lastly, advocates that assist people should develop great communication skills and patience when dealing with real-life cases. Eventually, our entire work depends on a better-informed, organized, and assisted community, so the advocates’ job is crucial in conferring the information and aiding in difficult situations.

Working on mailings, fundraising, and invites to the tenant meeting.
Working on mailings, fundraising, and invites to the tenant meeting.

As an intern at WATCH, my social justice views were challenged daily. At each case, I had to recognize and evaluate whether the person who I am trying to help actually has a bad landlord (or actually suffers from poverty). In a number of instances, I noticed that people were not one hundred percent genuine; nevertheless, it is key to try to help everyone without judging them. On the other hand, I have seen very difficult cases of social injustice, discrimination, unsanitary housing conditions, harassment, and/or structural violence. I believe that the social justice value and perspective are correct and should be implemented widely – I have seen firsthand how people that manage to get help are able to improve their situation and live a better life; however, non-profit workers, advocates, lawyers, and politicians should bear in mind that every story has two sides, and keep a critical mind while trying to determine their response and course of action. Keeping the right perspective is what it takes to be an effective “change agent.”

I want to thank all the staff at WATCH, and especially Daria, WATCH executive director, for a fun and fulfilling summer!

– Shimon Mazor ‘16

Busy in the Small Non-Profit

Approaching the midpoint of my internship at WATCH, I can look back and appreciate the progress that I have made since it started almost two months ago. Although I had been familiar with the setting and the work at WATCH from my semester involvement with the Housing Clinic, I had made it a goal to understand and experience firsthand the work of a non-profit organization. WATCH proved to be a great place to get the right perspective about the public sector. The amount of responsibility that I am given at WATCH, as well as the degree to which I am involved with the inner workings of the organization, would have been unheard of had I been employed at a government office, big organization, or larger company. As an intern at WATCH, I have been given the opportunity to work closely with the full-time team, which is comprised of only four people: an Executive Director, Development Director, Office Manager, and Program Manager. In a big organization, I would have worked in a small department, which would have had its own niche objective, and I would not have been able to see the big picture. At WATCH, our staff meetings involve only the full-time staff and me. I am able to learn about every role in great detail, and this experience gives me a great perspective on the management and inner workings of a non-profit organization.  *maybe add an example about viewing the annual budget and having a real-life example to what I learn in my economics classes.

Here is the flyer we made for the TAG meeting
Here is the flyer we made for the TAG meeting

My other main goal was to learn more about community organizing and successfully engaging with community leaders to seek action to better the housing situation in Waltham. We decided to schedule a Tenant Action Group meeting (TAG) at the end of this month. In this meeting, community members will get educated about their rights as tenants, and we will try to address a specific housing problem that the people are facing, such as unsanitary and unsafe housing conditions. We are hoping to empower the TAG participants to actively seek change and action from their local representatives – for instance, sending personal letters to them describing the issues they face. The first step we took to schedule this meeting was to compose and send out a mailing to recent Housing Clinic clients inviting them to attend. Next week we are going to call approximately one hundred people to notify them about the meeting. I am very excited about it and cannot wait to get my first taste of community organizing. To learn more about community empowerment and organizing, please visit WATCH Community Organizing page.

I am using several methods to keep track of my personal progress and growth. I have a Google document in which I write down everything I do; projects, activities, people helped, etc. I track clinic progress under four categories: Walk-Ins, Emails, Phone Calls, and Letters that we empower tenants to write to their ward councilors, which are the representatives of each ward in Waltham in the local government. In the first period, we had 26 Walk-Ins, 9 emails, and 32 phone calls. We did not write letters to ward councilors because we are still working on implementing letter writing to the intake process.

Sending out the mailing

At the beginning of my internship, I felt overwhelmed with the amount of work, follow-ups, and resources I was told to update. At this point, however, I feel that I am finally on top of my work and I am now much more experienced than when I started. I spent a great deal of time learning about the Massachusetts housing law, and about different resources that I can offer as an advocate. I feel proud that I can assist the clients that come into the Housing Clinic and actually be able to help them with their struggles. Since I started, we have had a couple of success stories, such as a family who got their security deposit back from their landlord after two years of court disputes with the support of WATCH. Also, we helped a number of households communicate with their landlords and demand repairs to their apartments in order to improve their living conditions. Besides increasing my knowledge of the law and assisting people, I feel that through personal contact with real people and real situations, I become a better communicator and problem solver. Working at the Housing Clinic entails rationalizing, thinking critically, and assessing the problems I encounter. It is gaining skills like these that I am most proud of during my internship experience, and I believe that they will prove invaluable as my career path develops.

 

– Shimon Mazor ‘16

Starting at WATCH

This week was the beginning of my summer internship. Unlike most of the other WOW interns, my internship is located a short walk from Brandeis University. Right on Moody Street in Waltham, Massachusetts, lies the office of WATCH CDC. WATCH CDC is a non-profit (501c-3) established in 1988 committed to promoting fare, just, environmentally-healthy living conditions for the low income, immigrant community in Waltham through advocacy and community empowerment.  WATCH Housing Advocacy Clinic serves as the go-to place for the local community for housing issues such as evictions, rent assistance, tenant-landlord conflicts, and unsanitary living conditions. The clinic advocates are students trained in housing rights and equipped with knowledge on local sources for legal assistance, financial aid, and shelters. In addition, WATCH is involved in community organizing projects that build confidence and leadership skills within the Waltham community.

As an intern, I will be in charge of the housing clinic, in which I will help tenants resolve tenant-landlord conflicts, eviction proceedings, sub-standard housing conditions and other housing problems, as well as inform them of their housing rights, empowering them to be their own advocates. As part of my work at the clinic, I will be identifying tenants with leadership abilities and creating a network where they can effectively work together to address the communities housing needs. In addition, I will be building relationships with the community and connecting community members to ongoing community empowerment projects at WATCH.

I first got involved with WATCH’s Housing Advocacy clinic the 2012 fall semester when I joined Professor Laura Goldin’s practicum. As part of the practicum, we volunteered at the clinic throughout the semester.  After the semester, I was eager to continue my work at WATCH and Professor Goldin offered me a supervising position at the clinic, in which I had to organize, train, and mentor Brandeis student clinic advocates. This spring, Erica Schwartz, executive director of WATCH, offered me a full time internship for the summer, which I accepted enthusiastically.

During my first week at WATCH, I began to get accustomed to the everyday working environment of a small non-profit. Luckily, I already knew most of the staff from volunteering here throughout the year. WATCH had recently moved to a new address and I had to assemble a new office for myself – now I have my own desk, computer, and phone.  I met with Daria, my supervisor and the new WATCH executive director, and established short- and long-term goals for my internship. I finished following up with clients that called the office during the short transition between the semester and my summer internship, during which the clinic was closed. I also started working on a letter-writing project that we wish to integrate with the clinic. In this project, clients will be able to identify their ward councilor in the local government and send them personally tailored letters that advocate for a safer and more affordable housing.

photo

As part of my long-term goals, I wish to learn about the inner workings of a non-profit organization and specifically I wish to engage in community organizing around housing issues, which include advocating and lobbying for our local community. Extensively working with tenants, helping in cases from start to finish, and participating in community empowerment, would help me reach a new perspective and identify my career path within the public sector.

– Shimon Mazor ‘16